Nine lines, more than any other counter here, because the ways of losing things outnumber the ways of keeping them. Desks, servers, virtual servers, and the cloud accounts nearly everyone assumes are somebody else's problem. Plus one line whose entire job is proving the other eight work.
Microsoft keeps your tenant running and Google keeps yours running. Neither is holding a copy of what your staff deleted back in March. The retention everybody assumes is there runs shorter and narrower than the assumption, and it was built for their disasters rather than for yours.
So mail, files, sites, drives, calendars, the books and the directory's own shape all get copied somewhere the tenant cannot follow. Delete a group nobody could put a name to and the shape of it is still there, waiting to go back.
Copies that fail are hardly ever the ones nobody made. They are the ones nobody opened. A job quietly erroring since spring, a database copied out from underneath itself, a folder somebody dropped off the list two laptops back.
Restore proofing lifts the copies, stands them up somewhere safe to a schedule, confirms they stood, and records the result. The day a carrier or an examiner wants proof that recovery gets tested, the paperwork is already sitting in the drawer.
Every figure below is pulled live out of billing while the page opens, which means the number printed is the number a card would see. Whatever you add rests on the order pad, and it stays there afterwards.
For the folders your people live inside all day. Versions are held for 28 days, so a spreadsheet flattened at four on Friday afternoon can return as it stood at three. This is the small line that gets used the most and thanked the least.
| Runs on | N-able Cove |
|---|---|
| Machines | Windows workstations |
| Keeps | 28 days of versions |
| Restores | One file or one folder at a time |
| Suits | Shared working documents that change hourly |
| Meter reads | Windows workstations, one at a time, each month |
The entire workstation, operating system and settings and programs together, so a disk that dies on Tuesday means a working machine on Wednesday instead of two weeks of rebuilding. Storage is pooled at 500GB for each workstation, which lets a heavy machine lean on a light one.
| Runs on | N-able Cove |
|---|---|
| Machines | Windows, Linux and macOS |
| Takes | The full machine, operating system and all |
| Storage | 500GB pooled for each workstation on the line |
| Restores | Whole machine, or one file lifted out of the image |
| Meter reads | Workstations, one at a time, each month |
The machine in the back room that everything else depends on. Full images with databases treated properly, so what returns is a database that opens instead of a file that used to be one. Pooled storage sits at 2000GB for each server.
| Runs on | N-able Cove |
|---|---|
| Machines | Windows and Linux servers on physical hardware |
| Databases | Handled properly, not copied out from under themselves |
| Storage | 2000GB pooled for each server on the line |
| Restores | Whole box, or single files out of the image |
| Meter reads | Physical servers, one at a time, each month |
The same work for virtual servers, counted by the guest so the bill matches the way you think about the estate. Databases get the same careful treatment. Pooled storage sits at 2000GB for each virtual server.
| Runs on | N-able Cove |
|---|---|
| Machines | Windows and Linux virtual servers |
| Databases | Handled properly, not copied out from under themselves |
| Storage | 2000GB pooled for each virtual server on the line |
| Meter reads | Virtual servers, one at a time, each month |
Microsoft keeps your tenant running. Microsoft is not holding a copy of what your people deleted last quarter, and the retention window everybody assumes is there runs shorter and narrower than they picture. This line holds its own copy of whatever people actually manage to lose: mail, sites, drives and Teams content, at 1TB of pooled storage for every licensed person.
| Runs on | N-able Cove |
|---|---|
| Covers | Exchange, SharePoint, OneDrive and Teams |
| Storage | 1TB pooled for each licensed person |
| Restores | Down to a single item |
| Why | The tenant's own retention is shorter than most people assume |
| Meter reads | Licensed people, one at a time, each month |
Same argument, other side of the street. Mail, calendars, contacts, tasks and the contents of drives get copied out and parked where a mistake inside the tenant cannot follow. Restores are granular, so a single calendar returns without disturbing its neighbors.
| Runs on | Dropsuite |
|---|---|
| Covers | Mail, calendars, contacts, tasks and drives |
| Restores | Granular, down to a single item |
| Held | Outside the Workspace tenant |
| Meter reads | Licensed people, one at a time, each month |
A bookkeeper importing the wrong file on a Monday can undo three months of careful work in roughly four seconds. Copies of the company file are taken continuously, and putting one back takes a single click. Billed by the company file, because that is the thing which actually exists.
| Runs on | Dropsuite |
|---|---|
| Covers | QuickBooks Online company files |
| How often | Continuously |
| Restores | One click back to a known good point |
| Meter reads | Company files, one at a time, each month |
The directory is the master set of keys to everything else you own. Groups, roles, policies and app permissions get copied and held with no expiry on them, and changes are watched while they occur. Delete a group nobody could name at the time and its shape is still sitting there, ready to go back.
| Runs on | Dropsuite |
|---|---|
| Covers | Entra ID configuration |
| Kept for | No time limit |
| Watches | Changes as they happen |
| Meter reads | Tenants, one at a time, each month |
An untested backup is a rumor with a filename. This line lifts the copies, stands them up somewhere safe on a schedule, confirms they stood, and writes the result down. Asked whether recovery gets tested, you say yes and hand over paper.
| Runs on | N-able Cove |
|---|---|
| Does | Brings copies up somewhere safe and confirms they came up |
| How often | On a schedule you agree to |
| Produces | A written record of each test |
| Needs | Something on the backup shelf to test against |
| Meter reads | Protected systems, one at a time, each month |
Everything below is part of the monthly price. None of it is a separate quote later on.
Honest limits matter most at this counter, since the dishonest ones announce themselves on your worst morning of the year.
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